The CrunchCup Help Center logo
The CrunchCup Help Center logo

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Shipping, Returns & Warranty

Can I cancel my order?

You are able to cancel your order with no penalty - however, you must cancel your order before it ships! If the item has already been shipped, we unfortunately cannot cancel your order. If you'd still like to return your order once it's received, ple

I entered an incorrect address on my order, what do I do now?

If you have misspelled or auto-filled in an old or incorrect address during checkout, simply reply to your order email confirmation and kindly notify us by supplying the correct shipping address. If the provided address is incorrect, we can manually

I just placed an order, how long will it take to ship?

We try our best to ship out all orders as fast as we can. Please expect your order to ship within 1-2 business days after your order has been confirmed. You will receive an email notification with your tracking number once your order has been shipped

What should I do if the product arrived damaged or broke during regular use?

We offer a 100% money-back guarantee if the item is damaged or defected. We give you 30-days to ship it back and will cover shipping expenses for any damaged or defected item.We only replace items if they are defective or damaged. Replacement parts a

What if my order has been marked as delivered, but I haven't received it?

Oh no! We want you to get your package as soon as possible, but before you're made to wait for a new shipment, we also want to make sure that the parcel isn't hiding nearby.First, please check to see if your order was left with a neighbor, roommate,