What if my order has been marked as delivered, but I haven't received it?Updated 4 months ago

Oh no! We want you to get your package as soon as possible, but before you're made to wait for a new shipment, we also want to make sure that the parcel isn't hiding nearby.

First, please check to see if your order was left with a neighbor, roommate, or another relative that may have accepted the package for you. Postal carriers occasionally leave items in unusual locations to prevent them from being stolen, so it might be helpful to give your entryway or porch a quick once-over as well.

If you still can't find the package, please double-check the shipping address on your order confirmation to ensure that the order was shipped to the correct address.

Finally, sometimes shipping carriers will also occasionally mark items as delivered a few days in advance.

We kindly request that customers wait for up to 10 additional business days from the date of delivery to see if the package shows up.

If it does not, please reach out to [email protected] with your order number and we would be happy to arrange a replacement or refund.