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The CrunchCup Help Center logo

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Shipping policy

Order Processing & Fulfillment

Most shipments will be processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Shipping times typically take 4-6 business d

Shipping Rates and Estimates

We offer flat-rate shipping for delivery to most countries. Shipping rates and delivery times will vary depending on the shipping option selected at checkout. Shipping times typically take 4-6 business days with our standard shipping option or 2-3 bu

International Shipping

We offer international worldwide shipping. Shipping charges for your order will be calculated and displayed at checkout. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination

Free Shipping Threshold - US, Canada, UK, and Australia

We offer free shipping to customers in the United States, Canada, The United Kingdom, and Australia for orders above $35 USD, your subtotal must reach $35 USD after all discounts and promotions are applied. This threshold is for the price of products

Shipping Rates and Delivery Times

Shipping rate thresholds are estimated based on the number of items in your shipment. We do our best to provide you with accurate shipping rates, processing times, and delivery times, but please note that these times are estimates only. Delivery esti

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your ord

What if my order has been marked as delivered, but I haven't received it?

Oh no! We want you to get your package as soon as possible, but before you're made to wait for a new shipment, we also want to make sure that the parcel isn't hiding nearby. First, please check to see if your order was left with a neighbor, roommate,

Refunds, Returns, and Exchanges

We will accept returns up to 30 days after delivery if the item isunused and in its original condition for a refund of the order amount minus the shipping costs for the return. Please review ourReturn Policy here. If a product arrives broken, damaged