Refund policy

At thecrunchcup.com, we are committed to providing our customers with the highest quality products and customer service. If you are not completely satisfied with your purchase, we will be happy to assist you with a return or exchange.

Eligibility for Refunds or Store Credit

To be eligible for a refund, the following conditions must be met:. *CLEARANCE and FINAL Sale items are excluded as these items are not eligible for returns or exchanges. Refunds go back to your original payment method (excluding any handling fees on

Instructions for Returns

To initiate a return or exchange, please follow the steps below:. If your return request is approved and requires shipping, you will receive an email with return instructions and a return shipping label. After the product is returned and inspected by

Refunds

It’s a flat rate of $5.00 USD for return delivery if you choose a refund. This amount will be deducted from your refund total. Please note: We do NOT refund the original shipping charge. If you paid with a Credit Card or PayPal, the full amount of th

Exchanges & Replacement Warranty

If you receive a product in a color or style other than what you originally purchased, or you have a product that is defective or damaged, we will exchange it for a new one at no additional cost to you. To initiate an exchange, please contact our cus

Product Issues and Warranty Coverage

The CrunchCup comes with a two-year manufacturer warranty that covers defects in materials and workmanship. If your product fails due to a manufacturing defect within the warranty period, we’ll send you a replacement part absolutely FREE within the f

Disclaimer

We reserve the right to adjust returns if the original item(s) arrives in a condition that does not meet our returns policy. This return policy is subject to change without notice. By making a purchase from thecrunchcup.com, you agree to the terms an

Still need help?

Contact our Customer Happiness Team who can assist with any of your queries at [email protected]. Or hit the LIVE CHAT button on the bottom left-hand corner of the website.