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Instructions for Returns/Refunds or ExchangesUpdated 4 months ago

To initiate a return or exchange, please follow the steps below:

  1. Visit our returns portal.
  2. In the Email field, enter your email address, and then click Continue.
  3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
  4. Go back to the online store, and then enter a six-digit verification code.
  5. Choose if you would like an exchange or refund.
  6. Choose the reason you are returning or exchanging product(s). If your order has more than one item, then select the items that you want to return.
  7. Add a note for the store with additional details if needed.
  8. Click Request Return.

If your return request is approved and requires shipping, you will receive an email with return instructions and a return shipping label. After the product is returned and inspected by our team, you receive a refund.

Please return your items within 30 days of your ship date for a refund or exchange.

Please note: The flat rate for returns is $6.00 USD - this total will be deducted from your refund total. 

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