Instructions for Returns/Refunds or ExchangesUpdated 4 months ago
To initiate a return or exchange, please follow the steps below:
- Visit our returns portal.
- In the Email field, enter your email address, and then click Continue.
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
- Choose if you would like an exchange or refund.
- Choose the reason you are returning or exchanging product(s). If your order has more than one item, then select the items that you want to return.
- Add a note for the store with additional details if needed.
- Click Request Return.
If your return request is approved and requires shipping, you will receive an email with return instructions and a return shipping label. After the product is returned and inspected by our team, you receive a refund.
Please return your items within 30 days of your ship date for a refund or exchange.
Please note: The flat rate for returns is $6.00 USD - this total will be deducted from your refund total.